Photo by Thaddaeus

There is a challenge with some of the phones on our network, and we wanted you to know we are aware of it. It is called Inter-Digit Delay, and here is what happens:

• When you enter a number in your cell phone, you must hit “call” before the phone dials the number.
• When you enter a number on your VOIP phone, you can hit “send,” lift the handset on a desk phone, or wait for it to autodial the number.
• Sometimes, maybe you need a bit of extra time to find all the digits of a phone number, such as the small print at the bottom of a business card. With our Yealink phones, there is a software “feature” that will automatically dial the number after 14 seconds, due to the Inter-Digit Delay setting – without pressing send, lifting the handset, or anything else. If you have not entered all the digits required, you will get the screen above.

This also happens with our Grandstream phones. However, the setting can be disabled, while on our Yealink phones it cannot. We are working with the company to address this issue. Thank you for being an Accelerate Networks customer.